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Prismojo

Contact & support

We reply within 48 hours. Refund and chargeback questions go here too.

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We reply within 48 hours. We keep your message only to handle your request — see our Privacy Policy.

Quick answers (Support FAQ)

How do I cancel my account?

Go to Dashboard → Privacy and data → Delete account. Deletion is permanent within 48 hours. Unused credits are forfeited.

Can I get a refund on a credit pack?

No. Credit packs are non-refundable per the Refund Policy. Failed generations return credits automatically.

My clip failed — what now?

Nothing is required from you. Credits return automatically within minutes. Failed clips do not appear in your dashboard.

I bought credits but they are not in my account.

Wait 60 seconds and refresh. If the credits are still missing, send us your email and the order ID from the receipt and we will investigate.

How do I delete my uploaded photos?

Dashboard → Privacy and data → Delete uploads. We permanently remove the photos from storage within 24 hours.

Why was my generation declined?

Most declines are content-filter hits (a minor was detected, NSFW was above threshold, or weapons appeared in the prompt). Credits return automatically. You can appeal using the contact form above with "Clip or generation issue" as the subject.